Kustomer vs Zendesk: which slows a Shopify store more?
Kustomer is usually the lighter of the two. On the typical store it was moderate, while Zendesk was heavy.
Both are customer support and chat apps. We measured Kustomer on 29 Shopify ecommerce stores and Zendesk on 44.
Side by side
| App | Typical processing time | Stores measured |
|---|---|---|
| Kustomer | Moderate (100 to 300 ms) | 29 |
| Zendesk | Heavy (300 ms to 1 second) | 44 |
Kustomer was moderate on 66% of the stores it was measured on. Zendesk was heavy on 73% of the stores it was measured on.
On stores that run both
None of the stores we checked load both. Stores often pick one of the two.
Each band is an app's typical processing time across the stores it was measured on. Those stores differ from app to app. That makes the result on stores that run both the fairer test. Apps found on fewer than 20 stores aren't listed yet. The list grows as more stores are checked.
All apps in the index · How we measure these numbers
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