How much Gorgias slows a Shopify store
We measured Gorgias on 201 Shopify ecommerce stores. This is the processing time it added on the typical store's homepage.
Heavy (300 ms to 1 second)
Gorgias was heavy on 59% of the stores it was measured on.
Gorgias's processing time varies a lot from store to store. Stores where it's light usually load fewer of its files. If it's heavy on your store, check which of its features and settings you have switched on.
Last measured on October 18, 2026.
All apps in the index · How we measure these numbers
ShopWeight isn't affiliated with Shopify or with any app maker listed here.
How it varied from store to store
The same app can take more work on one store than on another. It depends on how the app is set up and what else loads with it.
| Light (under 100 ms) | 54 of 201 stores |
| Moderate (100 to 300 ms) | 15 of 201 stores |
| Heavy (300 ms to 1 second) | 118 of 201 stores |
| Very heavy (over 1 second) | 14 of 201 stores |
Compare Gorgias with other customer support and chat apps
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