Gorgias vs Zendesk: which slows a Shopify store more?
Gorgias and Zendesk usually land in the same band. Neither is clearly lighter on the typical store.
Both are customer support and chat apps. We measured Gorgias on 198 Shopify ecommerce stores and Zendesk on 44.
Side by side
| App | Typical processing time | Stores measured |
|---|---|---|
| Gorgias | Heavy (300 ms to 1 second) | 198 |
| Zendesk | Heavy (300 ms to 1 second) | 44 |
Gorgias was heavy on 58% of the stores it was measured on. Zendesk was heavy on 73% of the stores it was measured on.
On stores that run both
Only 3 of the stores we checked load both, too few for a fair head-to-head. Stores often pick one of the two.
Each band is an app's typical processing time across the stores it was measured on. Those stores differ from app to app. That makes the result on stores that run both the fairer test. Apps found on fewer than 20 stores aren't listed yet. The list grows as more stores are checked.
All apps in the index · How we measure these numbers
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